All of the technology on campus is serviced and supported by the great folks of Information Services.
Troubleshooting accounts and logging into campus tools and services
Find articles for info and how-to explanations for campus technologies
Every campus has an Open Computer Lab with technology and assistance needed for your class work.
ALL the technology and tech services you can find on campus
Our most frequently asked questions (FAQs)
What are the Open Computer Lab Hours and Locations?
Fall 2021 Semester (August 23rd - December 11th)
Blount County Campus - BL174
865-981-5360
Monday-Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed
Division Street Campus - DV208
865-971-5233
Monday-Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 4:00 p.m.
Saturday and Sunday: Closed
Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:30 a.m. – 7:00 p.m.
Friday: 7:30 a.m. – 4:30 p.m.
Saturday: 10:00 a.m. – 2:00 p.m.
Sunday: Closed
Strawberry Plains Campus - ST2654
865-225-2309
Monday-Thursday: 8:00 a.m. – 7:00 p.m.
Friday: 8:00 a.m. – 4:00 p.m.
Saturday and Sunday: Closed
Magnolia Avenue Campus - MA140D
865-329-3117
Monday-Friday: 8:00 a.m. – 4:00 p.m.
Between Semesters
Labs are closed until the first day of full term classes unless otherwise noted below.
Blount County Campus - BL174
865-981-5360
Closed
Division Street Campus - DV208
865-971-5233
Closed
Hardin Valley Campus - ER327
865-539-7116
Closed
Strawberry Plains Campus - ST2654
865-225-2309
Closed
Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage:
https://lib.pstcc.edu/about_library/hours
How can I get technical help on campus?
The HelpDesk is the first point of contact for all issues regarding computer services, equipment and software.
The HelpDesk is available by phone, text message, or email. Also, face to face technology help is available in our Open Computer Labs at all of our campuses.
- Email: helpdesk@pstcc.edu
- Phone/Voice: 865-694-6537
- Fax: 865-694-6706
- Text: 66746, begin message with keyword pstech
[Example: pstech How do I reset my password?]
Open Lab/HelpDesk Assistants are at each site campus as well:
- At Blount County Campus: 865-981-5360, room BL174
- At Division Street Campus: 865-971-5233, room DV208
- At Hardin Valley Campus: 865-694-6537, room ER327
- At Magnolia Avenue Campus: 865-329-3110, room MA 140D
- At Strawberry Plains Campus: 865-225-2309, room ST2654
Where is the HelpDesk?
The main HelpDesk office is on the Hardin Valley campus in the Educational Resource Center (ERC) in room 319.
The HelpDesk also has site campus locations in student open computer labs at all site campuses.
- Blount County Campus - Room 174
- Division Street Campus - Room 208
- Magnolia Avenue Campus - Room 140D
- Strawberry Plains Campus – Room 2654
How can I connect to the Pellissippi wireless network?
While on campus, you should be able to access the Pellissippi State wireless network from any internet accessible mobile device.
Faculty, staff and students should choose the PSCC wireless network and enter your PSCC username and password when prompted. Checking the "Connect automatically" option will eliminate the need to enter your username and password each time you connect in the future. However, when your password changes, the automatic connection will fail, and you will need to enter your new password on your device.
Pellissippi State guests should use the PSCC_Guest network and enter a valid email address on the registration page. Registration for this network will allow access for only 24 hours.
More detailed information about PSCC wireless networks is in our knowledgebase article.
How can I print from my wireless device?
Pellissippi State provides an online service which enables students to print to Open Computer Lab printers from personal devices such as laptops, phones or tablets. This service requires login using a current Pellissippi State username and password, and supports printing of files which are already in Microsoft Excel, Microsoft PowerPoint, or PDF (Adobe Acrobat) format.
Pellissippi State libraries provide a similar but not identical service to allow PSCC faculty, staff and students to print wirelessly to printers in PSCC libraries. For instructions, please see the FAQ on the PSCC Libraries web page.
For information on how to print from your wireless device, visit the Wireless Printing knowledgebase article.
For information about how to connect to the wireless network on campus visit the Wireless network knowledgebase article.
