It’s a big shift to suddenly be taking your classes online or with a remote technology. Here are some tips and tricks to help you out! Using Brightspace and other technology to Learn Remotely.
Do you need an ID card? (if you are going to use remote proctoring, you do!!) – Here are our new remote Student ID procedures for Fall 2020.
To support the college moving to online instruction for a time, we are gathering resources to help faculty and staff prepare.
Managing a Remote Team (for supervisors)
Teaching Remotely (from PACE)
Using the Campus Screening App
The College has information about our response to the coronavirus disease 2019 (COVID-19)

I need help logging in!
Troubleshooting accounts and logging into campus tools and services

Open Computer Labs
Find an Open Computer Lab on each campus with technology and assistance needed for your class work.
Knowledgebase
Search our ever growing knowledgebase to find solutions and answers.
Frequently Asked Questions
Our list of FAQs for students, faculty, staff, software users, and more.

Services by Department or Category
Our services organized by category or departments

A-Z Service Listing
The services from APS, ETS, NTS and Event Services
Our MOST Frequently Asked Questions...
Note: All Open Lab hours are subject to changes and closings due to circumstances beyond our control.
Spring 2021 Semester (January 25th-May 7th)
Blount County Campus - BL174
865-981-5360
Monday-Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed
Division Street Campus - DV208
865-971-5233
CLOSED
Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:30am – 9:00pm
Friday: 7:30am – 6:00pm
Saturday: 9:00am – 4:00pm
Sunday: Closed
Strawberry Plains Campus - ST2654
865-225-2309
Monday-Friday: 8:00 a.m. – 4:00 p.m.
Saturday and Sunday: Closed
Magnolia Avenue Campus - MA140D
865-329-3117
Monday-Friday: 8:00 a.m. – 4:00 p.m.
Between Semesters
Labs are closed until the first day of full term classes unless otherwise noted below.
Blount County Campus - BL174
865-981-5360
Closed
Division Street Campus - DV208
865-971-5233
Closed
Hardin Valley Campus - ER327
865-539-7116
Closed
Strawberry Plains Campus - ST2654
865-225-2309
Closed
Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage:
https://lib.pstcc.edu/about_library/hours
The HelpDesk is the first point of contact for all issues regarding computer services, equipment and software.
The HelpDesk is available by phone, text message, or email. Also, face to face technology help is available in our Open Computer Labs at all of our campuses.
- Email: helpdesk@pstcc.edu
- Phone/Voice: 865-694-6537
- Fax: 865-694-6706
- Text: 66746, begin message with keyword pstech
[Example: pstech How do I reset my password?]
Open Lab/HelpDesk Assistants are at each site campus as well:
- At Blount County Campus: 865-981-5360, room BL174
- At Division Street Campus: 865-971-5233, room DV208
- At Hardin Valley Campus: 865-694-6537, room ER327
- At Magnolia Avenue Campus: 865-329-3110, room MA 140D
- At Strawberry Plains Campus: 865-225-2309, room ST2654
The main HelpDesk office is on the Hardin Valley campus in the Educational Resource Center (ERC) in room 319.
The HelpDesk also has site campus locations in student open computer labs at all site campuses.
- Blount County Campus - Room 174
- Division Street Campus - Room 208
- Magnolia Avenue Campus - Room 140D
- Strawberry Plains Campus – Room 2654
While on campus, you should be able to access the Pellissippi State wireless network from any internet accessible mobile device.
Faculty, staff and students should choose the PSCC wireless network and enter your PSCC username and password when prompted. Checking the "Connect automatically" option will eliminate the need to enter your username and password each time you connect in the future. However, when your password changes, the automatic connection will fail, and you will need to enter your new password on your device.
Pellissippi State guests should use the PSCC_Guest network and enter a valid email address on the registration page. Registration for this network will allow access for only 24 hours.
More detailed information about PSCC wireless networks is in our knowledgebase article.
Pellissippi State provides an online service which enables students to print to Open Computer Lab printers from personal devices such as laptops, phones or tablets. This service requires login using a current Pellissippi State username and password, and supports printing of files which are already in Microsoft Excel, Microsoft PowerPoint, or PDF (Adobe Acrobat) format.
Pellissippi State libraries provide a similar but not identical service to allow PSCC faculty, staff and students to print wirelessly to printers in PSCC libraries. For instructions, please see the FAQ on the PSCC Libraries web page.
For information on how to print from your wireless device, visit the Wireless Printing knowledgebase article.
For information about how to connect to the wireless network on campus visit the Wireless network knowledgebase article.