Info Services Service Catalog and Knowledgebase – The Service Catalog of the Information Services division at Pellissippi State Community College

Knowledgebase

Search our ever growing knowledgebase to find solutions and answers.

Frequently Asked Questions

Our list of FAQs for students, faculty, staff, software users, and more.

Our MOST Frequently Asked Questions...

I’m having problems logging in. What do I do?

How can I get technical help on campus?

The HelpDesk is the first point of contact for all issues regarding computer services, equipment and software.

The HelpDesk is available by phone, text message, or email. Also, face to face technology help is available in our Open Computer Labs at all of our campuses.

Email: helpdesk@pstcc.edu
Phone/Voice: 865-694-6537
Fax: 865-694-6706
Text: 66746, begin message with keyword pstech
[Example: pstech How do I reset my password?]

Open Lab/HelpDesk Assistants are at each site campus as well:

At Blount County Campus: 865-981-5360, room BL174
At Division Street Campus: 865-971-5233, room DV208
At Hardin Valley Campus: 865-694-6537, room ER327
At Strawberry Plains Campus: 865-225-2309, room ST2654

Where is the HelpDesk?

What are the Open Computer Lab Hours?

Note: All Open Lab hours are subject to changes and closings due to circumstances beyond our control (see schedule below)

Fall Semester 2018 (starting August 27, 2018)

Blount County Campus - BL174
865-981-5360
Monday-Thursday: 8:00 a.m.-7:30 p.m.
Friday: 8:00 a.m. - 4 p.m.
Saturday and Sunday: Closed

Division Street Campus - DV208
865-971-5233
Monday-Thursday: 8:00 a.m.-7:30 p.m.
Friday: 8:00 a.m. - 4 p.m.
Saturday and Sunday: Closed

Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:00am – 7:30pm
Friday: 7:00am – 4:30pm
Saturday: 8:00am – 2:00pm

Strawberry Plains Campus - ST2654
865-225-2309
Monday, Tuesday & Thursday: 8:00 a.m.-6:00 p.m.
Wednesday & Friday: 8:00 a.m.-4:00 p.m.
Saturday and Sunday: Closed

Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage

Please note evening hours are reduced on days prior to holiday or closing.

How can I connect to the Pellissippi wireless network?

While on campus, you should be able to access the Pellissippi State wireless network from any internet accessible mobile device.

Faculty, staff and students should choose the PSCC wireless network and enter your PSCC username and password when prompted. Checking the "Connect automatically" option will eliminate the need to enter your username and password each time you connect in the future. However, when your password changes, the automatic connection will fail, and you will need to enter your new password on your device.

Pellissippi State guests should use the PSCC_Guest network and enter a valid email address on the registration page. Registration for this network will allow access for only 24 hours.

More detailed information about PSCC wireless networks is in our knowledgebase article.

I need help logging in!

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Frequently Asked Questions

Our MOST Frequently Asked Questions...

Note: All Open Lab hours are subject to changes and closings due to circumstances beyond our control (see schedule below)

Fall Semester 2018 (starting August 27, 2018)