Campus Technology Services and Support

All of the technology on campus is serviced and supported by the great folks of Information Services.

Help Logging In
Help with Online Learning
Help with Teaching and Working Remotely
Need More Help?

Been logging in with no trouble this semester, but now you can’t login to myPellissippi, webmail, online courses, wireless network, etc.? This usually means your password has expired. A password change should fix that.

OR

Did you forget your password? You can reset your password to get back into your account.

How to Change or Reset your password

Here are some tips and tricks to help you out! Using Brightspace and other technology to Learn Remotely.

Do you need an ID card? (if you are going to use remote proctoring, you do!!) – Here are our new remote Student ID procedures.

To support the college moving to online instruction for a time, we are gathering resources to help faculty and staff prepare.

Working Remotely

Managing a Remote Team (for supervisors)

Teaching Remotely (from PACE)

Using the Campus Screening App

Visit any of our Open Computer Labs or check out the Knowledgebase or one of our FAQ sections. We have them Students, Faculty and Employees.

You can also learn more about all of the IT services on campus.

I need help logging in!!

Troubleshooting accounts and logging into campus tools and services

Knowledge Base

Find articles for info and how-to explanations for campus technologies

Open Computer Labs

Every campus has an Open Computer Lab with technology and assistance needed for your class work.

A-Z Services Index

ALL the technology and tech services you can find on campus

Our most frequently asked questions (FAQs)

What are the Open Computer Lab Hours?

Summer 2021 Semester (June 1st - July 30th)

Blount County Campus - BL174
865-981-5360
Monday-Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed

Division Street Campus - DV208
865-971-5233
CLOSED

Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:30am – 7:00pm
Friday: 7:30am – 4:30pm
Saturday: 10:00am – 2:00pm
Sunday: Closed

Strawberry Plains Campus - ST2654
865-225-2309
Monday-Friday: 8:00 a.m. – 4:00 p.m.
Saturday and Sunday: Closed

Magnolia Avenue Campus - MA140D
865-329-3117
Monday-Friday: 8:00 a.m. – 4:00 p.m.

Between Semesters

Labs are closed until the first day of full term classes unless otherwise noted below.

Blount County Campus - BL174
865-981-5360
Closed

Division Street Campus - DV208
865-971-5233
Closed

Hardin Valley Campus - ER327
865-539-7116
Closed

Strawberry Plains Campus - ST2654
865-225-2309
Closed

Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage:
https://lib.pstcc.edu/about_library/hours

How can I get technical help on campus?

The HelpDesk is the first point of contact for all issues regarding computer services, equipment and software.

The HelpDesk is available by phone, text message, or email. Also, face to face technology help is available in our Open Computer Labs at all of our campuses.

Email: helpdesk@pstcc.edu
Phone/Voice: 865-694-6537
Fax: 865-694-6706
Text: 66746, begin message with keyword pstech
[Example: pstech How do I reset my password?]

Open Lab/HelpDesk Assistants are at each site campus as well:

At Blount County Campus: 865-981-5360, room BL174
At Division Street Campus: 865-971-5233, room DV208
At Hardin Valley Campus: 865-694-6537, room ER327
At Magnolia Avenue Campus: 865-329-3110, room MA 140D
At Strawberry Plains Campus: 865-225-2309, room ST2654

Where is the HelpDesk?

How can I connect to the Pellissippi wireless network?

While on campus, you should be able to access the Pellissippi State wireless network from any internet accessible mobile device.

Faculty, staff and students should choose the PSCC wireless network and enter your PSCC username and password when prompted. Checking the "Connect automatically" option will eliminate the need to enter your username and password each time you connect in the future. However, when your password changes, the automatic connection will fail, and you will need to enter your new password on your device.

Pellissippi State guests should use the PSCC_Guest network and enter a valid email address on the registration page. Registration for this network will allow access for only 24 hours.

More detailed information about PSCC wireless networks is in our knowledgebase article.

How can I print from my wireless device?

Pellissippi State provides an online service which enables students to print to Open Computer Lab printers from personal devices such as laptops, phones or tablets. This service requires login using a current Pellissippi State username and password, and supports printing of files which are already in Microsoft Excel, Microsoft PowerPoint, or PDF (Adobe Acrobat) format.

Pellissippi State libraries provide a similar but not identical service to allow PSCC faculty, staff and students to print wirelessly to printers in PSCC libraries. For instructions, please see the FAQ on the PSCC Libraries web page.

For information on how to print from your wireless device, visit the Wireless Printing knowledgebase article.

For information about how to connect to the wireless network on campus visit the Wireless network knowledgebase article.