While selecting a location, always verify the location's availability by looking at the icons that appear. Some locations, such as classrooms, may be available, but will not be held in your event until the Academic Coordinator has approved their use (25Live is how one requests them). Other locations are considered "common areas" and will be held immediately.
These icons identify possible conflicts. At the end of an event reservation, always double check to make sure the correct location (or location request) is visible.
The primary way to access 25Live is from the link on the "Employees" tab in myPellissppi:
If one feels so inclined, one can also navigate to 25Live through its web address: https://25live.collegenet.com/pstcc/
As 25Live tries to remember what you were looking at before you navigated away, it sometimes misses newly created events. Use the refresh button within 25Live and your new event should appear.
To cancel an event in 25Live, you must remove all locations and resources.
Additionally, when an event is cancelled, a decision has to be made on whether or not to advertise its cancellation (e.g. on the web calendar).
Here is our knowledgebase article on how to cancel an event and either advertise the cancellation or not.
First, enter the actual start and end time of the event. Once completed, select “Yes” for “additional time needed before event” and enter the allotted time needed for Pre-Event\Setup. Then select “Yes” for “additional time needed for after the event” and enter the allotted time needed for Post-event\Takedown.
25Live uses both "web cookies" and "applets" to do its job. If it is acting "weird" while you are using it, likely it is one of three reasons:
- CollegeNet will occasionally apply updates to the 25Live environment in order to fix or improve performance. Once they have completed the updates, it is a good practice to clear the old cache and cookies from your browser and start fresh!
- Mozilla or Google will occasionally apply updates to their respective web browsers in order to fix or improve performance. CollegeNet will then have to update 25Live to play well with the updated browsers. Once that happens, it is a good practice to clear the old cache and cookies from your browser and start fresh (you can also try accessing 25Live on a different browser until everyone plays well again).
- Your computer legitimately hates you...just kidding. But it may be an error on your specific PC. Try restarting your computer. PC errors will sometimes fix themselves in the rebooting process.
If none of these solutions work, reach out to firstname.lastname@example.org with a screenshot and a description of the weirdness and we will brainstorm together.
25Live performs best in Firefox or Chrome on a conventional desktop or laptop. Some functionality may be lost in other web browsers (such as Internet Explorer or Safari) or on mobile devices (such as an iPad, cell phone, or Kindle).
25Live is the "one stop" web application used by Pellissippi State to assign locations, resources, or services. Software training is available on request to any PSCC employee. Please contact email@example.com to set up an appointment.
Many find it easier to partner with Event Services by using the Event Planning Form found in the Employee Resource section of MyPellissippi. Event Services can reserve the needed locations, resources, and services for you (as well as help navigate the PSCC policies and procedures governing them). Finally, Event Services will email you a hyperlink of your reservation within 25Live and will remain available to answer any questions you may have. Those people are nothing if not useful!