The Service Catalog of the Information Services division at Pellissippi State Community College

Classroom/Lab Computers

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Computer technicians from NTS provides technical support for students, faculty, and staff and plan for a regular refresh of classroom computers including teacher stations. All classroom and computer lab computers and printers are purchased from the Technology Access Fee (TAF) paid by students. This fee allows for purchase of technology used by students during their time at Pellissippi State.

NTS has a refresh schedule for TAF computers so that they are renewed every 3-4 years to keep our classroom technology as up to date as possible. Systems removed from the labs are then used as replacement systems for faculty and administrative staff. Classroom and lab computers contain what is called a “standard load” of software which includes all major web browsers, Microsoft Office, Adobe Acrobat, media players and other standard software. Faculty can request course-specific software to be loaded on classroom computers each semester as coordinated by the Manager of Technical Support. Purchase of additional software, including sufficient licenses for proposed installation, is the responsibility of the academic departments.

NTS and ETS staff coordinate to ensure that the classroom computers used in the teacher stations have support for the projectors, classroom audio system, DVD players and other instructional technology used in the classroom or lab.

During the final month of each semester, the manager of the technical support group requests information from faculty on software needs for the coming semester. Faculty may view current configurations for labs via a web page or may request a paper copy of the configuration via the HelpDesk. Deadline for submission of changes to the software load for a computer lab is provided so that faculty input is received before the semester break and to give the technicians ample time to construct the software load, verify that all software in the load is compatible, and prepare the lab before start of the next semester.

Configuration Control of Labs during Semester:

Once the semester begins, the computer labs are placed under careful configuration control to ensure maximum performance and uptime during classes. Requests for software loads after the start of the semester must be considered individually and critically and may be difficult to accommodate. Requests for additional software after the request period has ended should be directed to the HelpDesk. Every effort will be made to accommodate these requests within the parameters to ensure a fully functional lab.

Key Benefits and Features

  • Classroom and computer lab computers are refreshed every 3-4 years
  • The standard load of software ensures up-to-date operating systems, browsers, office productivity software and other required software for instruction and lab work
  • All classroom and lab computers are networked to printers and the internet
  • Students, faculty and staff can access their H: drive from any networked campus computer