HelpDesk

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The HelpDesk provides computer support for faculty, staff and students via phone, email, walk-in, chat and self-service options. The Helpdesk is your point of contact for all questions or problems regarding Pellissippi State computer services, equipment, and software. HelpDesk staff can guide you through working with software, ordering equipment, requesting technical support in a classroom, lab or office and other technical support.

Typical HelpDesk hours during an academic term are:

Monday-Thursday 7:00 a.m.-7:30 p.m.
Friday 7:00 a.m.-4:30 p.m.
Saturday 8:00 a.m.-2:00 p.m.
Sunday: Closed

The HelpDesk is usually open between semesters during these hours:

Monday-Thursday 7:00 a.m.-6:00 p.m.
Friday 7:00 a.m.-4:30 p.m..
Saturday & Sunday – Closed

For current hours, locations and more informatoin, visit the HelpDesk website.

Key Benefits and Features

  • HelpDesk staff are trained on all major applications, hardware and software in use on all campuses
  • Computer Support is available by phone, live chat, email or walk in at Open Labs
  • The HelpDesk maintains resources and FAQs for students and employees