The Service Catalog of the Information Services division at Pellissippi State Community College

Mobile Device Management (MDM)

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All mobile devices (tablets, cell phones, etc) are centrally updated and managed by Information Services. Laptops are also managed by a dedicated computer technician. iPad carts are updated via mobile device management for app and the operating system.

Any faculty or staff member who requires a specific app for an iPad cart or device should contact the HelpDesk to request the app purchase. After the purchase, the MDM server will push the app to the appropriate device(s) and keep it updated as necessary. The MDM service also provides a mechanism to wipe a mobile device if it is lost or stolen.

All mobile devices and laptops owned by the college have encrypted drives but caution should always be used when considering storing college data on a mobile device.

Key Feature and Benefits

  • Consistent updates for security and apps
  • Lost or stolen college-owned mobile devices can be wiped for security
  • Apps can be purchased by the college for use in classrooms and other locations