Do you have the technology skills and information you need to succeed at Pellissippi State? Click below on each item listed in this Technology Checklist, to make sure you are tech ready!
A P number is a number the college uses to identify you and your records. It is a capital letter P followed by 8 digits.
A Pellissippi State username is generated for students when they are accepted to the college. Your username will include one or more initials, your last name and sometimes a number. This username is used to access PSCC resources.
The initial password for a student account will be the student P number with a capital P, followed by the # sign. However, before a student can login, that password must be changed. Once this is done, the PSCC username and password will allow access to many PSCC systems, including registration, course material, email, PSCC library resources, and wireless networks and workstations on campus. Helpful links to some of these systems are below.
Change your password | Your student account | Forgot your password?
myPellissippi
myPellissippi is the interface to administrative records at PSCC, and facilitates access to services and information including student records, course information, registration, academic advising, financial aid, and more.
Online Course Material
Brightspace is the system used for online features of PSCC courses, including materials distributed by instructors, online quizzes and tests, assignment submissions, class discussion forums and more. Brightspace is utilized by our traditional face-to-face classes as well as online-only classes. Help is available below and inside the Brightspace system after login.
Take the Brightspace tour or view the Student Quick Reference Guide.
Webmail
Students are automatically given a PSCC email account before their first day of class. Login to webmail requires typing the full email address, such as username@pstcc.edu and the PSCC password.
PSCC student email login | Using Outlook 365 | Connect mobile device to PSCC student email
The HelpDesk is the first point of contact for all issues regarding computer services, equipment and software.
The HelpDesk is available by phone, text message, or email. Also, face to face technology help is available in our Open Computer Labs at all of our campuses.
- Email: helpdesk@pstcc.edu
- Phone/Voice: 865-694-6537
- Fax: 865-694-6706
- Text: 66746, begin message with keyword pstech
[Example: pstech How do I reset my password?]
Open Lab/HelpDesk Assistants are at each site campus as well:
- At Blount County Campus: 865-981-5360, room BL174
- At Division Street Campus: 865-971-5233, room DV208
- At Hardin Valley Campus: 865-694-6537, room ER327
- At Magnolia Avenue Campus: 865-329-3110, room MA 140D
- At Strawberry Plains Campus: 865-225-2309, room ST2654
Most PCs in classrooms and PSCC Open computer labs are running Windows 10. Other student computers for specialized purposes may have other operating systems, including MacOS and iOS.
Windows 10 Help and Documentation | Microsoft Digital Literacy curriculum | Apple’s Mac Basics
Basic computer productivity software used at PSCC includes web browsers, Microsoft Windows and the Microsoft Office suite of programs.
PSCC Microsoft Office Help | Microsoft Imagine Academy | Free training seminars at PSCC
Each PSCC student, faculty and staff member is automatically registered for a Microsoft Office 365 account during the time they are at PSCC. This provides access to use online Office 365 apps and to download Office 2016 applications to personal computers, laptops, phones and tablets. These include Word, Excel, PowerPoint, OneNote, Skype for Business, and more.
To install Office 365 apps on any desktop or laptop computer, log into Office 365 and look for the "Install Office" link. For more detailed instructions, review the Office 365 knowledgebase article.
To install Office 365 apps on an iPad or iPhone, look for individual Office apps in the Apple app store, or enter your email address to receive direct links to download the apps from Microsoft's iPad app page or iPhone app page.
The college has an online course management system called Brightspace which is created by a company called D2L. (Sometimes you will hear people refer to the platform as "D2L")
The login for Brightspace is at elearn.pstcc.edu
If you are new to Pellissippi State and/or Brightspace, here are some getting started resources.
- Take the D2L Brightspace tour
- View the Student Quick Reference Guide
The company D2L also provides a student FAQ for Brightspace.
If you need additional assistance with using Brightspace, please call the HelpDesk.
Students have several options for storing their digital files and projects.
OneDrive
Microsoft’s cloud-based storage option, OneDrive, is included with the Office 365 subscription of each PSCC student. It provides:
1 TB free storage space for each student
Ability to access files from any supported web browser on any device on or off campus
Option to edit files using online version of Word, PowerPoint, Excel, and OneNote
Option to sync OneDrive files with the student’s device running Mac OS X, Windows, Linux, Android or iOS
H: Drive
When on campus, all Pellissippi State Students have access to a networked file storage area called the H: drive. This area is storage on a server similar to your computer’s hard drive (C:). A student’s H: drive provides:
500 MB storage space
Ability to access files quickly from any PSCC computer on campus, including classroom computers, lab computers, and instructor workstations for presentations
All H: drive files are backed up routinely.
The H: drive is NOT available when using personal laptops and mobile devices connected on campus via a PSCC wireless network.
Important Notes:
- If you are having trouble logging into myPellissippi or using features inside myPellissippi, your problem might be solved by clearing your browser cache and cookies.