EVERY FAQ!

FAQs

A P number is a number the college uses to identify you and your records. It is a capital letter P followed by 8 digits.

A Pellissippi State username is generated for students when they are accepted to the college. Your username will include one or more initials, your last name and sometimes a number. This username is used to access PSCC resources.

Look up your username and P number

Look at our Problems Logging In page for suggestions and information.

• If you are logged in on a PC on campus, you can press CTRL+ALT+DEL, and choose “Change a password” from the menu that appears.
• In Outlook Web Access, click the settings wheel in the top right, and “Change password” will appear as an option on the settings menu.
• Go to our online Password Change Utility page (also available via the Problems Logging In page).

The initial password for a student account will be the student P number with a capital P, followed by the # sign. However, before a student can login, that password must be changed. Once this is done, the PSCC username and password will allow access to many PSCC systems, including registration, course material, email, PSCC library resources, and wireless networks and workstations on campus. Helpful links to some of these systems are below.

Change your password | Your student account | Forgot your password?

myPellissippi

myPellissippi is the interface to administrative records at PSCC, and facilitates access to services and information including student records, course information, registration, academic advising, financial aid, and more.

Online Course Material

D2L/Brightspace is the system used for online features of PSCC courses, including materials distributed by instructors, online quizzes and tests, assignment submissions, class discussion forums and more. D2L/Brightspace is utilized by our traditional face-to-face classes as well as online-only classes. Help is available below and inside the D2L/Brightspace system after login.

Take the Brightspace D2L tour or view the Student Quick Reference Guide.

Webmail

Students are automatically given a PSCC email account before their first day of class. Login to webmail requires typing the full email address, such as username@pstcc.edu and the PSCC password.

PSCC student email login | Using Outlook 365 | Connect mobile device to PSCC student email

The main HelpDesk office is on the Hardin Valley campus in the Educational Resource Center (ERC) in room 319.

The HelpDesk also has site campus locations in student open computer labs at all site campuses.

• Blount County Campus -Room174
• Division Street Campus - Room 208
• Magnolia Avenue Campus - Room 140D
• Strawberry Plains Campus – Room 2654

Note: All Open Lab hours are subject to changes and closings due to circumstances beyond our control (see schedule below)

Fall Semester 2018 (starting August 27, 2018)

Blount County Campus - BL174
865-981-5360
Monday-Thursday: 8:00 a.m.-7:30 p.m.
Friday: 8:00 a.m. - 4 p.m.
Saturday and Sunday: Closed

Division Street Campus - DV208
865-971-5233
Monday-Thursday: 8:00 a.m.-7:30 p.m.
Friday: 8:00 a.m. - 4 p.m.
Saturday and Sunday: Closed

Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:00am – 7:30pm
Friday: 7:00am – 4:30pm
Saturday: 8:00am – 2:00pm

Strawberry Plains Campus - ST2654
865-225-2309
Monday-Friday: 8:00 a.m.-4:00 p.m.
Saturday and Sunday: Closed

Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage

Please note evening hours are reduced on days prior to holiday or closing.

Most PCs in classrooms and PSCC Open computer labs are running Windows 10. Other student computers for specialized purposes may have other operating systems, including MacOS and iOS.

Windows 10 Help and Documentation | Microsoft Digital Literacy curriculum | Apple’s Mac Basics

Basic computer productivity software used at PSCC includes web browsers, Microsoft Windows and the Microsoft Office suite of programs.

PSCC Microsoft Office Help | Microsoft Imagine Academy | Free training seminars at PSCC

Degree Works is a Web-based tool for students to monitor their academic progress toward degree completion. Degree Works allows students and their academic advisors to plan future academic coursework.

Yes and No. Access to Degree Works is through the Web. Anywhere you can log into MyPellissippi will allow you access to Degree Works.
Currently the only web browsers that are supported are Internet Explorer, Mozilla Firefox and Safari.
Degree Works is not supported on iPad, tablets or mobile devices.

Yes. Like other processes you use through MyPellissippi, Degree Works is accessed through your secure log in. Your academic advisor, faculty, and selected staff will be able to view the information contained in Degree Works.

A Degree Works degree audit is a review of past, current and "planned" coursework that provides information on completed and outstanding requirements necessary to complete a program of study.

Currently, Degree Works is available to all degree-seeking students. Academic advisors, faculty, and selected staff will also have access for the purpose of supporting your progress through your academic career.

The information in Degree Works is refreshed each night. Any changes made today (e.g., grade changes or classes added/dropped) will be seen in Degree Works tomorrow.

No. Degree Works is a snapshot of courses in-progress, planned, and in academic history. Registration will continue to be handled through Banner Self-Service accessible through MyPellissippi.

Yes. Degree Works is laid out in block format displaying degree and major requirements information. Look for unchecked boxes to identify requirements that you still need to complete.

Yes, See Using the Plans FAQ section for information

Yes. Once grades have been processed at the end of the semester, they are viewable in Degree Works following the nightly refresh. Courses in-progress are listed with an "R" grade.

Yes. On the Audit tab, click on the Class History link at the top for a printable list of courses taken at Pellissippi as well as transfer courses.

You should consult your academic advisor for a review of your audit. Any exceptions to major requirements should be discussed with your academic advisor.

There could be several reasons why your information is not up-to-date. One, Degree Works may not have refreshed since a change was made (the information is refreshed nightly). Two, if you completed transfer coursework, your transcript has not been received and/or evaluated. Check with Records if your transcript or audit does not reflect transfer work you have completed.

Pellissippi State provides several options for storing your digital files and projects.

OneDrive

Microsoft's cloud-based storage option, OneDrive, is included with the Office 365 subscription of each PSCC student, faculty and staff member. It provides:

• 1 TB storage space for each user
• Ability to access files from any supported web browser on any device on or off campus
• Option to edit files using online version of Word, PowerPoint, Excel, and OneNote
• Option to sync OneDrive files with your personally owned device running Mac OS X, Windows, Linux, Android or iOS

How to access your PSCC OneDrive

How to share files on OneDrive

H: Drive

When on campus, all Pellissippi State students, faculty, and staff have access to a networked file storage area called the H: drive. Your personal H: drive and any files you save to it will be accessible to you when you login to any campus computer. Your H: drive provides:

• 500 MB storage space (Faculty and Staff may get access to more space if needed)
• Ability to access files quickly from any PSCC computer on campus, including classroom computers, lab computers, and instructor workstations for presentations
• The H: drive is not available when using personal laptops and mobile devices connected on campus via a PSCC wireless network.

Using your PSCC H: drive

Filelocker

Faculty and Staff are eligible for a PSCC Filelocker account, which provides a secure method to share files with others both on and off the PSCC campus.

How to use Filelocker

Students have several options for storing their digital files and projects.

OneDrive

Microsoft’s cloud-based storage option, OneDrive, is included with the Office 365 subscription of each PSCC student. It provides:

1 TB free storage space for each student
Ability to access files from any supported web browser on any device on or off campus
Option to edit files using online version of Word, PowerPoint, Excel, and OneNote
Option to sync OneDrive files with the student’s device running Mac OS X, Windows, Linux, Android or iOS

Login to your PSCC OneDrive

H: Drive

When on campus, all Pellissippi State Students have access to a networked file storage area called the H: drive. This area is storage on a server similar to your computer’s hard drive (C:). A student’s H: drive provides:

500 MB storage space
Ability to access files quickly from any PSCC computer on campus, including classroom computers, lab computers, and instructor workstations for presentations
All H: drive files are backed up routinely.
The H: drive is NOT available when using personal laptops and mobile devices connected on campus via a PSCC wireless network.

Using your PSCC H: drive

Contact your academic advisor.

In college policy 08:13:01 COMPUTER USAGE, the policy states:

All laptops and peripheral storage devices such as thumb drives must be encrypted. All mobile devices that access college e-mail or FERPA information must have a passcode.

College Laptops

Every College-owned laptop and portable storage device should be encrypted. Encryption will offer an added level of security in case of theft or loss of equipment. Data protection is essential and required for all Personal Identifiable Information (PII) and The Family Educational Rights and Privacy Act (FERPA). FERPA is the federal law that protects the privacy of student education records. It is our goal to encrypt every College-owned laptop during this FY. We are now using BitLocker as our encryption tool for laptops and flash drives that do not have built-in encryption. It is advised that you keep private records on our SECURE network servers. Your H:\ drive is an example of a safe place to store this data if your job requires such storage. Please refer to policy:

Flash Drives

To avoid risk of accidental loss of sensitive college information from portable media, all such devices should be encrypted. Two options are available for this encryption.

• Purchase an encrypted flash drive.
• Download Bitlocker's free software to encrypt your flashdrive (Bitlocker To-Go)
  • About Bitlocker
  • Bitlocker To-Go Download

An error message (Status = 3701) is displayed when an audit was not systematically generated. Examples: Students following a deactivated program, UTK articulation, and students whose program is UNDEC-OTHER will not have an audit. The What-If feature must be used to generate a What-If audit for these students.
Status = 3701
No requirement blocks were found for this student.
Check the student's catalog years and other degree information.

Your audit will display the courses you have taken or are registered for and will show you any degree or major requirements that are being met by the courses you have taken or that may be met upon satisfactory completion of courses in progress.

Pellissippi State has now implemented the Dynamic Forms system, which will aid the college in creation of electronic forms.

To request an existing form be converted or a new form be created for your department:

• Log into myPellissippi and click the "Employees" Tab, then go to the "College Forms" section.
• At the bottom of that box, click on the “Request for a Dynamic Form” link.
• This link will open the PSCC Dynamic Forms login page, where you must login using your PSCC username (without the "@pstcc.edu") and password.
• Upon successful login, the form will auto fill your name and PSCC email address.
• To ensure your request is processed in a timely manner, complete ALL form fields, including as much detail as possible.

After your request is submitted, one of our form designers will contact you.

Degree Works is not an official academic transcript nor is it an official notification of completion of degree requirements. An academic transcript from the Office of the Registrar is the official college record.

While selecting a location, always verify the location's availability by looking at the icons that appear. Some locations, such as classrooms, may be available, but will not be held in your event until the Academic Coordinator has approved their use (25Live is how one requests them). Other locations are considered "common areas" and will be held immediately.

These icons identify possible conflicts. At the end of an event reservation, always double check to make sure the correct location (or location request) is visible.

The primary way to access 25Live is from the link on the "Employees"  tab in myPellissppi:

If one feels so inclined, one can also navigate to 25Live through its web address: https://25live.collegenet.com/pstcc/

Degree Works uses the information that is current from your transcript. You will be able to view any courses that have been completed, registered for, and transferred by the date your audit was last refreshed. (Data is refreshed nightly.) Keep in mind that transfer work or grade changes that have not been formally submitted and accepted will not appear on your audit.

As 25Live tries to remember what you were looking at before you navigated away, it sometimes misses newly created events. Use the refresh button within 25Live and your new event should appear.

Your audit will outline for you courses still needed to meet degree and/or major requirements within each specific block. You may then use this information to discuss your plan with your academic advisor. If a course has been completed and used in the audit, it will not display in the list of courses still needed.

To cancel an event in 25Live, you must remove all locations and resources.

Additionally, when an event is cancelled, a decision has to be made on whether or not to advertise its cancellation (e.g. on the web calendar).

Here is our knowledgebase article on how to cancel an event and either advertise the cancellation or not.

Yes, all courses transferred in from other colleges, military credit, PLA credit, AP credit, and/or credit from study abroad should show on your degree audit.

First, enter the actual start and end time of the event. Once completed, select “Yes” for “additional time needed before event” and enter the allotted time needed for Pre-Event\Setup. Then select “Yes” for “additional time needed for after the event” and enter the allotted time needed for Post-event\Takedown.

Students should meet with their academic advisor to discuss this matter. If a correction needs to be made, the online change of major form must be submitted.

Courses that are listed under the Courses Not Used or Insufficient blocks do not meet any of the program requirements. Students should meet with their academic advisor to clarify questions.

Degree Works adheres to Pellissippi’s repeat polices when producing a degree audit. Please see the online catalog for Pellissippi’s repeat policy under General Academic Policies.

In–progress and successfully completed courses that do not apply directly into a program of study are listed under the Courses Not Used heading. Courses that do not meet a grade requirement for several reasons including class withdrawal, insufficient grades, or repeated classes, are listed under the insufficient heading.

25Live uses both "web cookies" and "applets" to do its job. If it is acting "weird" while you are using it, likely it is one of three reasons:

1. CollegeNet will occasionally apply updates to the 25Live environment in order to fix or improve performance. Once they have completed the updates,  it is a good practice to clear the old cache and cookies from your browser and start fresh!
2. Mozilla or Google will occasionally apply updates to their respective web browsers in order to fix or improve performance. CollegeNet will then have to update 25Live to play well with the updated browsers. Once that happens, it is a good practice to clear the old cache and cookies from your browser and start fresh (you can also try accessing 25Live on a different browser until everyone plays well again).
3. Your computer legitimately hates you...just kidding. But it may be an error on your specific PC. Try restarting your computer. PC errors will sometimes fix themselves in the rebooting process.

If none of these solutions work, reach out to events@pstcc.edu with a screenshot and a description of the weirdness and we will brainstorm together.

Check with your previous academic advisor or contact the Student Assistance Center at the Hardin Valley Campus.

Meet with your academic advisor to assist you with your change of major.

25Live performs best in Firefox or Chrome on a conventional desktop or laptop. Some functionality may be lost in other web browsers (such as Internet Explorer or Safari) or on mobile devices (such as an iPad, cell phone, or Kindle).

Contact Records (865-694-6549) at the Hardin Valley Campus.

You can access your second degree audit by using the What If menu at the top of the screen.

There could be several reasons. First, the transfer course is not equivalent to a Pellissippi State Community College course that meets that requirement. . Second, all requirements have been met and this class is simply not needed. Third, transfer work may not have been processed. Please contact Records if you have questions about your transfer coursework.

Yes, Courses from which you have withdrawn will appear in the insufficient block on your audit.

25Live is the "one stop" web application used by Pellissippi State to assign locations, resources, or services. Software training is available on request to any PSCC employee. Please contact events@pstcc.edu to set up an appointment.

HOWEVER...
Many find it easier to partner with Event Services by using the Event Planning Form found in the Employee Resource section of MyPellissippi. Event Services can reserve the needed locations, resources, and services for you (as well as help navigate the PSCC policies and procedures governing them). Finally, Event Services will email you a hyperlink of your reservation within 25Live and will remain available to answer any questions you may have. Those people are nothing if not useful!

You should contact your academic advisor to resolve any substitution issue. Any waivers, substitutions, or exceptions for major requirements must be approved through a process initiated by your academic advisor and approved by the appropriate campus dean.

Your academic advisor can assist you in verifying that a substitution or waiver request has been properly submitted and approved by the appropriate campus dean and has been recorded by the Records department.

Not necessarily. If you have applied to graduate, the Records department will perform a degree audit of your coursework to determine if you are eligible to graduate. Missing requirements will be communicated to you via your Pellissippi email account.

Please see your academic advisor before submitting an online graduation application.

To view how your courses count in a different major, you must:

• Click on the "What If" button
• Select the degree you are considering.
• Select the catalog year that matches the year you will select that major.
• Select the major you are considering.
• Click Process Audit
• Review carefully how your courses would count in this new major.
• Discuss this new major with your academic advisor.

Where technologically possible and not legally required, Pellissippi State tries to display a preferred first name inside our different information systems and email. New students and employees have the opportunity to identify a preferred first name when they apply or are hired. However, existing students and employees can also add a preferred first name in our Banner system. This is then fed into other systems on campus.

If you would like to know how to change, there is a knowledgebase article with step by step instructions.

Yes and No. What If audits are not saved on Degree Works. You would need to run a new What If scenario next time you log in to see it again inside Degree Works.
However the What If scenario can be saved as a PDF outside of Degree Works. After you select the desired degree, catalog year, program, and major, choose “Save as PDF” to save a copy of the What If scenario to your computer.

The Information Technology Support Center is commonly called the HelpDesk and/or Open Lab at Pellissippi State Community College.

The HelpDesk is your point of contact for all questions or problems regarding Pellissippi State computer services, equipment, and software.

Contact Us

• Email:  helpdesk@pstcc.edu
• Phone/Voice:  865-694-6537
• Fax:  865-694-6706
• Text:  66746, begin message with keyword pstech
  [Example: pstech How do I reset my password?]

• At Blount County Campus:  865-981-5360, room BL174
• At Division Street Campus:  865-971-5233, room DV208
• At Hardin Valley Campus: 865-694-6537, room ER327
• At Strawberry Plains Campus:  865-225-2309, room ST2654

Yes. If you want to share it with your academic advisor at a later date, you should print your What If audit.

Always speak with your academic advisor first. Your academic advisor will provide further instructions.

The Network Support group provides voice, video and data network services. The voice services include automatic call distribution (ACD) services, four-digit dialing for campuses, and related reporting and accounting systems. The data network services include building a 10-gig campus backbone, support for over 2500 switched 10/100/1000 data ports, Metro E services for three site campuses, wireless access at all campus locations, network security services, and internet connectivity currently at 200Mbps.

Your curriculum record reflects a program that is not or was not offered during the term that you selected. See your academic advisor for assistance.

Plans is a tool for you to arrange course requirements into future semester blocks. You and your academic advisor may find this helpful as you forecast your academic career. It is recommended that you create an active plan and keep it up-to-date, as this information may be used by administrators to determine the demand for various courses each term.

Systems and Operations Support (SOS) is the NTS team responsible for Pellissippi State's primary computer systems and related infrastructure for academic and administrative use. At the moment, this involves establishing, monitoring and maintaining over 100 server systems and related storage subsystems.

How do I create a plan?
Click on PLANS tab. If the student has a plan or plans, you will see the list of plans for that student. Select a plan to edit. Select the edit view in the drop-down on the upper right.

If student has no plans, you will see this dialog box.

For Blank Plan…
Type a description, e.g. Jimmy’s plan, Lisa’s plan, Plan One, etc.
Click active if desired, Multiple plans are possible but only one can be active
Click plus sign to add term.
If not already expanded, click on the tiny arrow in the blue spot in the middle of the right margin of the window to expand course list.
Click and drag courses from the list to the term.

For Select Template…
A list of templates is displayed. When you select a template from the list, the program will load all the courses into the correct term from the template into the plan.

CHOICES
PLANS functionality has an option to add a CHOICES list to a term. It is a line in the term that allows you to enter multiple courses as a list of possible courses the student might select in that term or a later one. To add a CHOICES line, click on the plus sign at the upper right of the term and select CHOICE.
Click on the blank field under Choice Requirement to begin adding courses. A new box will appear. Click on the magnifier to search for choices or type in a course discipline and number in the course box. You can enter a range, e.g. CULA 1310:2380. For additional disciplines, click add another option.

STILL NEEDED
There is a heading for a collapsed list called Still Needed. This is a list of courses from the major that have not been completed. You can click and drag a course from this list just like the Courses list.
Click “Save” at the bottom right to retain the plan of study you developed.

No. Nothing entered on Plans will affect your actual audit. You can, however, see how the courses you have entered in your plan will apply in your audit by clicking the term line that you wish to include and then clicking on the Audit button at the bottom right. In the audit on the left–hand side of the screen, you will see how the planned courses are applied.

Mission Statement:
The Technical Support Group (TSG) of the Network and Technical Services (NTS) organization provides computer hardware and software support for academic labs and offices, and administrative offices, in support of the College mission. The TSG is committed to providing courteous, efficient, responsive service to support the educational and institutional goals of the College. We place highest service commitment to those activities which support the educational experience of the students of the College and pledge consistent, expedient support for the administrative functions of the College. We work tirelessly with the Information Technology Service Center to provide seamless, customer focused, technically sound services to our customers. In addition we manage hardware replacement and inventory activities to provide accountability and maximum benefits for the hardware investment.

Yes; however, only one plan at a time may be kept as an ACTIVE plan. You should mark the plan that you expect to follow as your active plan. This information may be used by administrators to determine the demand for various courses each term.

Yes. Degree Works will allow you to save all plans you create; however, only one plan may be marked as active.

Been logging in with no trouble this semester, but now you can't login to myPellissippi, webmail, online courses, wireless network, etc.?

This usually means your password has expired. A password change should fix that.

Change your password

Forgot your password, or cannot login to myPellissippi?

To access your account, complete this two-step password RESET procedure.

RESET your password