- Go to our online Password Change Utility page (also available via the Problems Logging In page).
- If you are logged in on a PC on campus, you can press CTRL+ALT+DEL, and choose “Change a password” from the menu that appears.
Passwords expire every 120 days. Users are welcome to change passwords before they expire, to prevent possible stress of password expiration during a crunch time of the semester. If you login to your account on campus, you will receive a reminder notice to change your password beginning 14 days prior to expiration date. If you login only from off campus, you will not see these warnings.
Fall Semester 2020
August 24 to December 12
Monday-Thursday: 7:00am – 9:00pm
Friday: 7:00am – 6:00pm
Saturday: 9:00am – 4:00pm
Sunday: Closed
Between Semesters
August 3 to August 23
Monday-Thursday: 7:00am – 7:30pm
Friday: 7:00am – 4:30pm
Saturday: Closed
Sunday: Closed
Look at our Problems Logging In page for suggestions and information.
Note: All Open Lab hours are subject to changes and closings due to circumstances beyond our control.
Fall 2020 Semester (August 24th-December 11th)
Blount County Campus - BL174
865-981-5360
Monday-Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed
Division Street Campus - DV208
865-971-5233
CLOSED
Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:30am – 9:00pm
Friday: 7:30am – 6:00pm
Saturday: 9:00am – 4:00pm
Sunday: Closed
Strawberry Plains Campus - ST2654
865-225-2309
Monday-Friday: 8:00 a.m. – 4:00 p.m.
Saturday and Sunday: Closed
Magnolia Avenue Campus - MA140D
865-329-3117
Monday-Friday: 8:00 a.m. – 4:00 p.m.
Please note evening hours may be reduced on days prior to holidays or closings.
Between Semesters
Labs are closed until the first day of full term classes unless otherwise noted below.
Blount County Campus - BL174
865-981-5360
Closed
Division Street Campus - DV208
865-971-5233
Closed
Hardin Valley Campus - ER327
865-539-7116
Monday-Friday: 8:00am – 4:30pm
Saturday and Sunday: Closed
Strawberry Plains Campus - ST2654
865-225-2309
Closed
Saturday and Sunday: Closed
Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage:
https://lib.pstcc.edu/about_library/hours
Remote Student ID Card Procedure for Fall 2020
Beginning August 10th, Pellissippi State will offer the ability for students to request ID cards by email.
No request will be processed that is not sent via your PSCC Email account.
Please email your ID card request to helpdesk@pstcc.edu from your @pstcc.edu email account using the following format:
Subject
Please make your email subject line: Student ID Card Request
Body
In the body of your email, please include ALL of this information:
- PNumber
- Mailing address for the college to use when mailing your ID card to you
- If you have a preferred/chosen first name, please indicate that
Attachment
Please attach your photo using these guidelines:
- Attach a close headshot photo in .JPG format
- Photo should be taken with a solid light color background that does not detract from the student’s face
- No hats may be worn
- Prescription eyeglasses only may be worn
You will receive your ID card through the U.S. Postal Service within 5-7 business days.
On-Campus Student ID Card Procedure for Fall 2020
Beginning August 24th, Student ID cards will be available for students at:
- Hardin Valley Campus - Open Computer Lab (ERC 327)
- Other campuses - Campus Library
The initial password for a student account will be the student P number with a capital P, followed by the # sign. However, before a student can login, that password must be changed. Once this is done, the PSCC username and password will allow access to many PSCC systems, including registration, course material, email, PSCC library resources, and wireless networks and workstations on campus. Helpful links to some of these systems are below.
Your student account | How to Change or Reset your password
myPellissippi
myPellissippi is the interface to administrative records at PSCC, and facilitates access to services and information including student records, course information, registration, academic advising, financial aid, and more.
Online Course Material
Brightspace is the system used for online features of PSCC courses, including materials distributed by instructors, online quizzes and tests, assignment submissions, class discussion forums and more. Brightspace is utilized by our traditional face-to-face classes as well as online-only classes. Help is available below and inside the Brightspace system after login.
Take the Brightspace tour or view the Student Quick Reference Guide.
Webmail
Students are automatically given a PSCC email account before their first day of class. Login to webmail requires typing the full email address, such as username@pstcc.edu and the PSCC password.
Office 365 login | Using Outlook 365 | Connect mobile device to PSCC student email
Each PSCC student, faculty and staff member is automatically registered for a Microsoft Office 365 account during the time they are at PSCC. This provides access to use online Office 365 apps and to download Office 2016 applications to personal computers, laptops, phones and tablets. These include Word, Excel, PowerPoint, OneNote, Skype for Business, and more.
To install Office 365 apps on any desktop or laptop computer, log into Office 365 and look for the "Install Office" link. For more detailed instructions, review the Office 365 knowledgebase article.
To install Office 365 apps on an iPad or iPhone, look for individual Office apps in the Apple app store, or enter your email address to receive direct links to download the apps from Microsoft's iPad app page or iPhone app page.
The college has an online course management system called Brightspace which is created by a company called D2L. (Sometimes you will hear people refer to the platform as "D2L")
The login for Brightspace is at elearn.pstcc.edu
If you are new to Pellissippi State and/or Brightspace, here are some getting started resources.
- Take the D2L Brightspace tour
- View the Student Quick Reference Guide
The company D2L also provides a student FAQ for Brightspace.
If you need additional assistance with using Brightspace, please call the HelpDesk.
A PNumber is a number the college uses to identify you and your records. It is a capital letter P followed by 8 digits.
A Pellissippi State Username is generated for students when they are accepted to the college. Your username will include one or more initials, your last name and sometimes a number. This username is used to access PSCC resources.
The HelpDesk is the first point of contact for all issues regarding computer services, equipment and software.
The HelpDesk is available by phone, text message, or email. Also, face to face technology help is available in our Open Computer Labs at all of our campuses.
- Email: helpdesk@pstcc.edu
- Phone/Voice: 865-694-6537
- Fax: 865-694-6706
- Text: 66746, begin message with keyword pstech
[Example: pstech How do I reset my password?]
Open Lab/HelpDesk Assistants are at each site campus as well:
- At Blount County Campus: 865-981-5360, room BL174
- At Division Street Campus: 865-971-5233, room DV208
- At Hardin Valley Campus: 865-694-6537, room ER327
- At Magnolia Avenue Campus: 865-329-3110, room MA 140D
- At Strawberry Plains Campus: 865-225-2309, room ST2654
The main HelpDesk office is on the Hardin Valley campus in the Educational Resource Center (ERC) in room 319.
The HelpDesk also has site campus locations in student open computer labs at all site campuses.
- Blount County Campus - Room 174
- Division Street Campus - Room 208
- Magnolia Avenue Campus - Room 140D
- Strawberry Plains Campus – Room 2654
Students have several options for storing their digital files and projects.
OneDrive
Microsoft’s cloud-based storage option, OneDrive, is included with the Office 365 subscription of each PSCC student. It provides:
1 TB free storage space for each student
Ability to access files from any supported web browser on any device on or off campus
Option to edit files using online version of Word, PowerPoint, Excel, and OneNote
Option to sync OneDrive files with the student’s device running Mac OS X, Windows, Linux, Android or iOS
H: Drive
When on campus, all Pellissippi State Students have access to a networked file storage area called the H: drive. This area is storage on a server similar to your computer’s hard drive (C:). A student’s H: drive provides:
500 MB storage space
Ability to access files quickly from any PSCC computer on campus, including classroom computers, lab computers, and instructor workstations for presentations
All H: drive files are backed up routinely.
The H: drive is NOT available when using personal laptops and mobile devices connected on campus via a PSCC wireless network.
Where technologically possible and not legally required, Pellissippi State tries to display a preferred first name inside our different information systems and email. New students and employees have the opportunity to identify a preferred first name when they apply or are hired. However, existing students and employees can also add a preferred first name in our Banner system. This is then fed into other systems on campus.
If you would like to know how to change, there is a knowledgebase article with step by step instructions.
While on campus, you should be able to access the Pellissippi State wireless network from any internet accessible mobile device.
Faculty, staff and students should choose the PSCC wireless network and enter your PSCC username and password when prompted. Checking the "Connect automatically" option will eliminate the need to enter your username and password each time you connect in the future. However, when your password changes, the automatic connection will fail, and you will need to enter your new password on your device.
Pellissippi State guests should use the PSCC_Guest network and enter a valid email address on the registration page. Registration for this network will allow access for only 24 hours.
More detailed information about PSCC wireless networks is in our knowledgebase article.
You can access your email account by opening the Pellissippi State home page and clicking the Webmail link from the Resources menu at the top right of the page.
Yes, you can use the Outlook app or another mail app for your device. The settings you will need include:
Username: myoda@pstcc.edu
Email Server: outlook.office365.com
You can see more detailed instructions in our knowledgebase article.
Note: PSCC policy restricts HelpDesk from working on students' personal devices or home computers.
Yes.
Due to Pellissippi State policies, none of our technical support staff are allowed to work on equipment which is not owned by the college.
Pellissippi State provides an online service which enables students to print to Open Computer Lab printers from personal devices such as laptops, phones or tablets. This service requires login using a current Pellissippi State username and password, and supports printing of files which are already in Microsoft Excel, Microsoft PowerPoint, or PDF (Adobe Acrobat) format.
Pellissippi State libraries provide a similar but not identical service to allow PSCC faculty, staff and students to print wirelessly to printers in PSCC libraries. For instructions, please see the FAQ on the PSCC Libraries web page.
For information on how to print from your wireless device, visit the Wireless Printing knowledgebase article.
For information about how to connect to the wireless network on campus visit the Wireless network knowledgebase article.