Frequently Asked Questions by Students – Info Services Service Catalog and Knowledgebase

What are HelpDesk Hours?

What are a P number and username?

I’m having problems logging in. What do I do?

How can I print from my wireless device?

Pellissippi State provides an online service which enables students to print to Open Computer Lab printers from personal devices such as laptops, phones or tablets. This service requires login using a current Pellissippi State username and password, and supports printing of files which are already in Microsoft Excel, Microsoft PowerPoint, or PDF (Adobe Acrobat) format.

Pellissippi State libraries provide a similar but not identical service to allow PSCC faculty, staff and students to print wirelessly to printers in PSCC libraries. For instructions, please see the FAQ on the PSCC Libraries web page.

For information on how to print from your wireless device, visit the Wireless Printing knowledgebase article.

For information about how to connect to the wireless network on campus visit the Wireless network knowledgebase article.

How do I change my password?

What are Student Accounts?

The initial password for a student account will be the student P number with a capital P, followed by the # sign. However, before a student can login, that password must be changed. Once this is done, the PSCC username and password will allow access to many PSCC systems, including registration, course material, email, PSCC library resources, and wireless networks and workstations on campus. Helpful links to some of these systems are below.

Your student account | How to Change or Reset your password

myPellissippi

myPellissippi is the interface to administrative records at PSCC, and facilitates access to services and information including student records, course information, registration, academic advising, financial aid, and more.

Online Course Material

Brightspace is the system used for online features of PSCC courses, including materials distributed by instructors, online quizzes and tests, assignment submissions, class discussion forums and more. Brightspace is utilized by our traditional face-to-face classes as well as online-only classes. Help is available below and inside the Brightspace system after login.

Take the Brightspace tour or view the Student Quick Reference Guide.

Webmail

Students are automatically given a PSCC email account before their first day of class. Login to webmail requires typing the full email address, such as username@pstcc.edu and the PSCC password.

Office 365 login | Using Outlook 365 | Connect mobile device to PSCC student email

How can I get technical help on campus?

The HelpDesk is the first point of contact for all issues regarding computer services, equipment and software.

The HelpDesk is available by phone, text message, or email. Also, face to face technology help is available in our Open Computer Labs at all of our campuses.

Email: helpdesk@pstcc.edu
Phone/Voice: 865-694-6537
Fax: 865-694-6706
Text: 66746, begin message with keyword pstech
[Example: pstech How do I reset my password?]

Open Lab/HelpDesk Assistants are at each site campus as well:

At Blount County Campus: 865-981-5360, room BL174
At Division Street Campus: 865-971-5233, room DV208
At Hardin Valley Campus: 865-694-6537, room ER327
At Magnolia Avenue Campus: 865-329-3110, room MA 140D
At Strawberry Plains Campus: 865-225-2309, room ST2654

Where is the HelpDesk?

What are the Open Computer Lab Hours?

Note: All Open Lab hours are subject to changes and closings due to circumstances beyond our control.

Fall Semester 2019 (August 26 to December 13)

Labs are open from the first day of classes through the last day of finals for full term, unless otherwise specified.

Blount County Campus - BL174
865-981-5360
Monday-Thursday: 7:30 a.m. – 7:30 p.m.
Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed

Division Street Campus - DV208
865-971-5233
Monday-Thursday: 8:00 a.m. – 7:30 p.m.
Friday: 8:00 a.m. – 4:00 p.m.
Saturday and Sunday: Closed

Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:00am – 7:30pm
Friday: 7:00am – 4:30pm
Saturday: 8:00am – 2:00pm
Sunday: Closed

Strawberry Plains Campus - ST2654
865-225-2309
Monday-Thursday: 7:30 a.m. – 7:30 p.m.
Friday: 7:30 p.m. – 4:00 p.m.
Saturday and Sunday: Closed

Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage:
https://lib.pstcc.edu/about_library/hours

Please note evening hours may be reduced on days prior to holiday or closing.

Between Semesters (December 14, 2019 to January 20, 2020)

Blount County Campus - BL174
865-981-5360
Closed

Division Street Campus - DV208
865-971-5233
Closed

Hardin Valley Campus - ER327
865-539-7116
Monday-Friday: 8:00am – 4:30pm
Saturday and Sunday: Closed

Strawberry Plains Campus - ST2654
865-225-2309
Closed until January 15, reopens January 16 with hours below
Monday-Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed

Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage:
https://lib.pstcc.edu/about_library/hours

What is Office 365?

Each PSCC student, faculty and staff member is automatically registered for a Microsoft Office 365 account during the time they are at PSCC. This provides access to use online Office 365 apps and to download Office 2016 applications to personal computers, laptops, phones and tablets. These include Word, Excel, PowerPoint, OneNote, Skype for Business, and more.

To install Office 365 apps on any desktop or laptop computer, log into Office 365 and look for the "Install Office" link. For more detailed instructions, review the Office 365 knowledgebase article.

To install Office 365 apps on an iPad or iPhone, look for individual Office apps in the Apple app store, or enter your email address to receive direct links to download the apps from Microsoft's iPad app page or iPhone app page.

Login to your PSCC Office 365 account

I’m a student and I need help with Brightspace

The college has an online course management system called Brightspace which is created by a company called D2L. (Sometimes you will hear people refer to the platform as "D2L")

The login for Brightspace is at elearn.pstcc.edu

If you are new to Pellissippi State and/or Brightspace, here are some getting started resources.

Take the D2L Brightspace tour
View the Student Quick Reference Guide

The company D2L also provides a student FAQ for Brightspace.

If you need additional assistance with using Brightspace, please call the HelpDesk.

I’m a Student. How can I store my files and projects?

Students have several options for storing their digital files and projects.

OneDrive

Microsoft’s cloud-based storage option, OneDrive, is included with the Office 365 subscription of each PSCC student. It provides:

1 TB free storage space for each student
Ability to access files from any supported web browser on any device on or off campus
Option to edit files using online version of Word, PowerPoint, Excel, and OneNote
Option to sync OneDrive files with the student’s device running Mac OS X, Windows, Linux, Android or iOS

Login to your PSCC OneDrive

H: Drive

When on campus, all Pellissippi State Students have access to a networked file storage area called the H: drive. This area is storage on a server similar to your computer’s hard drive (C:). A student’s H: drive provides:

500 MB storage space
Ability to access files quickly from any PSCC computer on campus, including classroom computers, lab computers, and instructor workstations for presentations
All H: drive files are backed up routinely.
The H: drive is NOT available when using personal laptops and mobile devices connected on campus via a PSCC wireless network.

Using your PSCC H: drive

Student ID cards

I go by a different first name than my legal one? Can I change that?

Where technologically possible and not legally required, Pellissippi State tries to display a preferred first name inside our different information systems and email. New students and employees have the opportunity to identify a preferred first name when they apply or are hired. However, existing students and employees can also add a preferred first name in our Banner system. This is then fed into other systems on campus.

If you would like to know how to change, there is a knowledgebase article with step by step instructions.

How can I connect to the Pellissippi wireless network?

While on campus, you should be able to access the Pellissippi State wireless network from any internet accessible mobile device.

Faculty, staff and students should choose the PSCC wireless network and enter your PSCC username and password when prompted. Checking the "Connect automatically" option will eliminate the need to enter your username and password each time you connect in the future. However, when your password changes, the automatic connection will fail, and you will need to enter your new password on your device.

Pellissippi State guests should use the PSCC_Guest network and enter a valid email address on the registration page. Registration for this network will allow access for only 24 hours.

More detailed information about PSCC wireless networks is in our knowledgebase article.

How can I get my email from off campus

I want to get my email on my mobile device. Can I?

Does my email storage have a limit?

My home computer or laptop is not working correctly, can HelpDesk assist with fixing it?

How often will I have to change my password?

Passwords expire every 120 days. Faculty and staff are welcome to change passwords before they expire, to prevent possible stress of password expiration during a crunch time of the semester. If you login to your account on campus, you will receive a reminder notice to change your password beginning 14 days prior to expiration date. If you login only from off campus, you will not see these warnings.