Frequently Asked Questions by Students

A brief timeline of some important events is listed below:

1835 – Morse Code invented by Samuel Morse

1838 – Electric Telegraph invented by Charles Wheatstone and Samuel Morse

1843 – Typewriter invented by Charles Thurber

1877 – Microphone invented by Emile Berliner

1888 – Hertz produces radio waves

1893 – Wireless communication invented by Nikola Tesla

1895 – Radio signals invented by Guglielmo Marconi

1898 – Remote control invented by Nikola Tesla

1907 – Radio amplifier invented by Lee DeForest

1919 – James Smathers develops the first electric typewriter

1923 – Electronic Television invented by Philo Farnsworth

1933 – FM radio is patented by inventor Edwin H. Armstrong

1937 – Alan Turing conceptualises the computing machine

1948 – One of the first programmable computers, the Manchester Mark 1 designed by Frederic C. Williams, Tom Kilburn, and Geoff Tootill

1951 – MIT’s Whirlwind becomes the first computer in the world to allow users to input commands with a keyboard

1956 – Optical fibre invented by Basil Hirschowitz, C. Wilbur Peters, and Lawrence E. Curtis

– The hard disk drive invented by IBM

1958 – Silicon Chip: the first integrated circuit is produced by Jack Kilby and Robert Noyce

1959 – The first photocopier, the Xerox Machine enters the consumer market

1961 – Optical disc invented by David Paul Gregg

1963 – Computer mouse invented by Douglas Engelbart

– Cloud computing invented by Joseph Carl Robnett Licklider

1967 – Hypertext software invented by Andries Van Dam and Ted Nelson

1971 – E-mail invented by Ray Tomlinson

– Liquid Crystal Display (LCD) invented by James Fergason

– Floppy Disk invented by David Noble

– First commercially available microprocessor, the Intel 4004 is invented

1972 – The first video game console designed for use on TV’s is invented – the Magnavox Odyssey

1973 – Ethernet invented by Bob Metcalfe and David Boggs

– Personal computer invented by Xerox

1976 – The inkjet digital printer is invented by Hewlett-Packard

1982 – WHOIS (pronounced who is) is released as one of the earliest domain search engines

1984 – The first laptop computer enters the commercial market

1989 – World Wide Web (the internet) invented by Sir Tim-Berners Lee

1990 – A student at McGill University in Montreal develops the first search engine named Archie

1993 – Benny Landau unveils the E-Print 1000 as the world’s first digital colour printing press

– Xerox 914 is released as the first successful commercial plain paper copier

1996 – The Nokia 9000 Communicator is released in Finland as the first internet enabled mobile device

1998 – Google established

– PayPal is launched, enabling large scale payment via the internet

2000 – Microsoft develop the first tablet computer

2001 – Digital Satellite Radio

– Apple releases the iPod

2003 – WordPress, an open source website content management system is launched by Mike Little and Matt Mullenweg

– LinkedIn is established

2004 – Emergence of Web 2.0 – Humans move away from consumers of internet material to active participation

– Facebook established by Mark Zuckerberg

2005 – USB Flashdrives replace floppy disks

– Google Analytics established

– YouTube is launched as a video platform

2006 – Twitter is launched to the public

2007 – Apple Inc. debuts the iPhone

– Amazon releases the Kindle, marking a new era in reading and book technology

2009 – Bitcoin is developed by unknown programmers under the name of Satoshi Nakamoto

2010 – Apple debuts the iPad

– The beginning of responsive website design

2011 – 22 nanometre computer chips enter mass production

2012 – Quad-core smartphones and tablets are releases, offering faster processing   power

2014 – 14 nanometer computer chips are released

– The market for smart watches reaches 5 million

2015 – Apple releases the Apple Watch

2016 – Supercomputers reach 100 petaflops

– Mobile devices overtake wired devices as a means of using the internet

2017 – 10 nanometer chips enter service

On-Campus Student ID Card Procedure for Summer 2021

Beginning May 24th, Student ID cards will be available  for students at:

• Hardin Valley Campus - Open Computer Lab (ERC 327)
• Other campuses - Campus Library.  Click here to see their hours and locations.

Avoiding Problems:  Initial Settings

1. Read the Pellissippi State Proctorio Guidelines: https://sites.pstcc.edu/distance-ed/student-resources/proctorio-guide/
2. Be sure that your internet is connected and stable.
3. Be sure that you are using the latest version of Google Chrome.
4. Be sure that you have downloaded the Proctorio Extension.
5. Be sure that you have enabled Proctorio in the course you are currently in. Go to content and if you can see “Secure Exam Proctor” then it is not currently active.  Click on that “tool” and it should disappear.  If it does not, follow the directions below for “being prompted for a password”.
6. No other browser extensions may be in use.
7. Be sure that all other tabs and programs are turned off.

Problem 1:  Being Prompted for a Password

If Proctorio is asking for a password there is a connection issue with the quiz. Here are some pointers for improving the chances of a secure connection.

1. If the quiz is linked from Content, first try going to the Quizzes tab in your Brightspace course and locating the quiz. Click on the quiz from there.
2. If you are still being prompted for a password, check the following first:
   1. That you are using Google Chrome
   2. That Google Chrome is updated
3. Check that the Proctorio Extension is installed and on
   1. Click on the puzzle icon in the top right corner of your chrome browser.
   2. Go to Manage Extensions
   3. Locate Proctorio – if it is off, turn it on
   4. If it is missing, return to your course and follow (or re-follow) the steps to downloading the Proctorio extension.
4. If it is already on, try removing and reinstalling. Follow the steps above to locate the extension and click to remove it from Chrome. (you can also do this by clicking on Proctorio’s extension icon in your browser, which is a gray shield)
5. If all of the above are correct and you’ve tried removing and re-installing the extension, please clear your browser’s cache and cookies, and restart your computer.
6. If the problem is still not resolved, you will need to contact Proctorio’s Live Chat for assistance. You may need to specifically ask them to help you determine why you are being prompted for a password and how to fix the issue. You may also need to let them know everything you have already tried.
7. If this continues to be unresolved, contact your instructor and let them know everything you have tried already.
8. Please try to remain calm as we sort out the problems. Your instructor may forward your problem to our Educational Technology folks or they may work with you individually.   Remember that we want you to be able to take your tests without this confusion and frustration.

Problem 2:  Images not Loading

For quizzes with a large number of images (i.e. Lab Practicals) the images do not always load immediately.

1. If this occurs during your test, first try waiting a minute to see if it loads
2. Then, try clicking the arrow to go to the next question or page, then go back. This has been reported to make the images appear.
3. You can also click Submit, and when prompted that you have not saved your answers, GO BACK TO THE TEST.
4. If these do not work, exit the test immediately and contact your instructor. Let them know everything you have tried to this point. In the meantime, do the following:
   1. Check Google Chrome:
      1. That you are using Google Chrome
      2. That Google Chrome is updated
      3. That your internet is connected and stable
   2. Check that the Proctorio Extension is installed and on
      1. Click on the puzzle icon in the top right corner of your chrome browser.
      2. Go to Manage Extensions
      3. Locate Proctorio – if it is off, turn it on
      4. If it is missing, return to your course and follow (or re-follow) the steps to downloading the Proctorio extension.
   3. Check for ad-blockers
      1. Click on the puzzle icon in the top right corner of your browser.
      2. Go to Manage Extensions
      3. Look for any extensions related to blocking pop-ups or ads.
      4. Temporarily turn off these extensions. (No ads are associated with Proctorio)
      5. After your test, return to Manage Extensions and turn your other extensions back on.

5. Please try to remain calm as we sort out the problems. Your instructor may forward your problem to our Educational Technology folks or they may work with you individually.   Remember that we want you to be able to take your tests without this confusion and frustration.

Problem 3:  Proctorio is “Locking you out of Brightspace”

1. If you did not submit the first attempt at the quiz, it may continue to “run” in the background. If that happens, Proctorio may not allow you to do anything else in Brightspace until that quiz is submitted.  Here is what you do:
2. Contact your instructor and tell them what is happening. Your instructor has the ability to enter the quiz for you and force it to submit. And they can reset (delete) that attempt for you. Please be patient as your instructor may not be available at that exact moment.
3. Please try to remain calm as we sort out the problems. Your instructor may forward your problem to our Educational Technology folks or they may work with you individually.   Remember that we want you to be able to take your tests without this confusion and frustration.

Summer Semester 2021
June 1 to July 30
Monday-Thursday: 7:00am – 7:00pm
Friday: 7:00am – 4:30pm
Saturday: 10:00am – 2:00pm
Sunday: Closed

Between Semesters
August 1 to August 22
Monday-Thursday: 7:00am – 7:00pm
Friday: 7:00am – 4:30pm
Saturday: Closed
Sunday: Closed

Summer 2021 Semester (June 1st - July 30th)

Blount County Campus - BL174
865-981-5360
Monday-Friday: 8:00 a.m. – 4:30 p.m.
Saturday and Sunday: Closed

Division Street Campus - DV208
865-971-5233
CLOSED

Hardin Valley Campus - ER327
865-539-7116
Monday-Thursday: 7:30am – 7:00pm
Friday: 7:30am – 4:30pm
Saturday: 10:00am – 2:00pm
Sunday: Closed

Strawberry Plains Campus - ST2654
865-225-2309
Monday-Friday: 8:00 a.m. – 4:00 p.m.
Saturday and Sunday: Closed

Magnolia Avenue Campus - MA140D
865-329-3117
Monday-Friday: 8:00 a.m. – 4:00 p.m.

Between Semesters

Labs are closed until the first day of full term classes unless otherwise noted below.

Blount County Campus - BL174
865-981-5360
Closed

Division Street Campus - DV208
865-971-5233
Closed

Hardin Valley Campus - ER327
865-539-7116
Closed

Strawberry Plains Campus - ST2654
865-225-2309
Closed

Magnolia Avenue Campus - MA140D
865-329-3110
Hours are same as hours for Magnolia Library on Library webpage:
https://lib.pstcc.edu/about_library/hours

The initial password for a student account will be the student P number with a capital P, followed by the # sign. However, before a student can login, that password must be changed. Once this is done, the PSCC username and password will allow access to many PSCC systems, including registration, course material, email, PSCC library resources, and wireless networks and workstations on campus. Helpful links to some of these systems are below.

Your student account | How to Change or Reset your password

myPellissippi

myPellissippi is the interface to administrative records at PSCC, and facilitates access to services and information including student records, course information, registration, academic advising, financial aid, and more.

Online Course Material

Brightspace is the system used for online features of PSCC courses, including materials distributed by instructors, online quizzes and tests, assignment submissions, class discussion forums and more. Brightspace is utilized by our traditional face-to-face classes as well as online-only classes. Help is available below and inside the Brightspace system after login.

Take the Brightspace tour or view the Student Quick Reference Guide.

Webmail

Students are automatically given a PSCC email account before their first day of class. Login to webmail requires typing the full email address, such as username@pstcc.edu and the PSCC password.

Office 365 login | Using Outlook 365 | Connect mobile device to PSCC student email

A PNumber is a number the college uses to identify you and your records. It is a capital letter P followed by 8 digits.

A Pellissippi State Username is generated for students when they are accepted to the college. Your username will include one or more initials, your last name and sometimes a number. This username is used to access PSCC resources.

Look up your Username and PNumber

The main HelpDesk office is on the Hardin Valley campus in the Educational Resource Center (ERC) in room 319.

The HelpDesk also has site campus locations in student open computer labs at all site campuses.

• Blount County Campus - Room 174
• Division Street Campus - Room 208
• Magnolia Avenue Campus - Room 140D
• Strawberry Plains Campus – Room 2654

Students have several options for storing their digital files and projects.

OneDrive

Microsoft’s cloud-based storage option, OneDrive, is included with the Office 365 subscription of each PSCC student. It provides:

1 TB free storage space for each student
Ability to access files from any supported web browser on any device on or off campus
Option to edit files using online version of Word, PowerPoint, Excel, and OneNote
Option to sync OneDrive files with the student’s device running Mac OS X, Windows, Linux, Android or iOS

Login to your PSCC OneDrive

H: Drive

When on campus, all Pellissippi State Students have access to a networked file storage area called the H: drive. This area is storage on a server similar to your computer’s hard drive (C:). A student’s H: drive provides:

500 MB storage space
Ability to access files quickly from any PSCC computer on campus, including classroom computers, lab computers, and instructor workstations for presentations
All H: drive files are backed up routinely.
The H: drive is NOT available when using personal laptops and mobile devices connected on campus via a PSCC wireless network.

Using your PSCC H: drive

Where technologically possible and not legally required, Pellissippi State tries to display a preferred first name inside our different information systems and email. New students and employees have the opportunity to identify a preferred first name when they apply or are hired. However, existing students and employees can also add a preferred first name in our Banner system. This is then fed into other systems on campus.

If you would like to know how to change, there is a knowledgebase article with step by step instructions.

While on campus, you should be able to access the Pellissippi State wireless network from any internet accessible mobile device.

Faculty, staff and students should choose the PSCC wireless network and enter your PSCC username and password when prompted. Checking the "Connect automatically" option will eliminate the need to enter your username and password each time you connect in the future. However, when your password changes, the automatic connection will fail, and you will need to enter your new password on your device.

Pellissippi State guests should use the PSCC_Guest network and enter a valid email address on the registration page. Registration for this network will allow access for only 24 hours.

More detailed information about PSCC wireless networks is in our knowledgebase article.

You can access your email account by opening the Pellissippi State home page and clicking the Webmail link from the Resources menu at the top right of the page.

Yes, you can use the Outlook app or another mail app for your device. The settings you will need include:

Username: myoda@pstcc.edu
Email Server: outlook.office365.com

You can see more detailed instructions in our knowledgebase article.

Note: PSCC policy restricts HelpDesk from working on students' personal devices or home computers.

Yes.

Due to Pellissippi State policies, none of our technical support staff are allowed to work on equipment which is not owned by the college.

Pellissippi State provides an online service which enables students to print to Open Computer Lab printers from personal devices such as laptops, phones or tablets. This service requires login using a current Pellissippi State username and password, and supports printing of files which are already in Microsoft Excel, Microsoft PowerPoint, or PDF (Adobe Acrobat) format.

Pellissippi State libraries provide a similar but not identical service to allow PSCC faculty, staff and students to print wirelessly to printers in PSCC libraries. For instructions, please see the FAQ on the PSCC Libraries web page.

For information on how to print from your wireless device, visit the Wireless Printing knowledgebase article.

For information about how to connect to the wireless network on campus visit the Wireless network knowledgebase article.