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HelpDesk hours: M-T 7am-7pm / Fri 7am-4:30pm / Closed Sat / Closed Sun

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Getting Started

7

How often will I have to change my password?
Student ID cards
How to Change or Reset Your Password
How do I set up my mobile device for PSCC email?
Student Accounts
Getting a PSCC Photo ID Card
Finding your Username or PNumber

How-Tos

33

How to Change or Reset Your Password
How to Clear Your Browser Cache

Connecting How-Tos

How do I set up my mobile device for PSCC email?
How to connect to the wireless network
How to print via wireless connection to printers in Pellissippi State Open Computer Labs

Software How-Tos

Using Teams on a campus computer (classroom or lab)
How to Disable Chat Bubbles in Teams meetings
How to add a photo to your Office 365 profile
How to get help with Microsoft Windows 10
How to store files on OneDrive
How to save Adobe Acrobat Files

Student How-Tos

How to Update Notification Settings in Navigate
Instructions to sign up for an advising appointment in Navigate
Using Teams on a campus computer (classroom or lab)
How to make a smartphone act as a webcam
How to Change or Reset Your Password
How to change your chosen/preferred first name
How to use LinkedIn Learning (formerly lynda.com)
How to use your networked storage (H: drive)

Faculty and Staff How-Tos

How to navigate and use the Pellissippi Training Site
How to Change or Reset Your Password
How to change your chosen/preferred first name
How to request an Argos Report
How to use the BrightLink Classrooms
How to use the AMX Touch Panel in Classrooms
How can I learn how to use Argos Reports?
How to use LinkedIn Learning (formerly lynda.com)
How to use Filelocker
How to use your networked storage (H: drive)
How to dispose of old software (software license compliance)
How to Request a Virtual Desktop Account
How to complete the APS Security Request Form
How to request access to Banner, Argos, Automic (UC4), Workflow, DegreeWorks, Spreadsheet Budgeting, or E-print

Software

29

Microsoft

Microsoft Office Help and Documentation
How to get help with Microsoft Windows 10

Microsoft Outlook

How to set Out of Office Messages
How to enable the Conversation view in Outlook
How to Enable and Disable the Focused Inbox in Outlook 365

Microsoft Teams

Top Twelve Teams Tips
Getting Started with Teams
Saving recordings of Microsoft Teams meetings
Using Teams on a campus computer (classroom or lab)
How to Disable Chat Bubbles in Teams meetings
Understanding the Teams and Outlook Presence Icons
How to Install Microsoft Office Teams
How to Enable Notifications in Microsoft Teams

Microsoft/Office 365

How to add a photo to your Office 365 profile
How to download Office 365
Office 365 overview

OneDrive

How to store files on OneDrive
Creating and Sharing Files with OneDrive

Zoom

How to Enable Live Auto Captioning in Zoom
How to Secure Your Zoom Meeting
Zoom Rooms Resources
Zoom Resources

WordPress

An introduction to WordPress
Creating a Blog

25Live

How to cancel an event (and advertise or NOT advertise the cancellation)
25Live Calendar Publishing
25Live Resources Information
25Live Event Types
25Live Key Terms

Troubleshooting

10

I’m having problems logging in. What do I do?
I’m a student and I need help with Brightspace
How to Change or Reset Your Password
Where is the HelpDesk
Login Issue: Former Employee
Login Issue: Former Student
Login Issue: Current Employee
Login Issue: Current Student
Login Issues: New Student
How to Troubleshoot Login Errors

General

18

Computer Basics
General computer productivity software
Consent to Live Stream and Record an Event
Computer Lab Configurations
Print Management (PaperCut)
Technology Training
Using Your Office Phone
Voicemail Essentials
Information Services Policies
Faculty/Staff Resources
Where is the HelpDesk
HelpDesk and Open Computer Labs
Requesting a Dynamic Form
Commonly Heard IT Terms and Acronyms (CHITTA)
Making a digital signage request
Access Procedures: E-Print
Primary Workflows in production
Report Request Procedures

Cyber Security

4

Cybersecurity Information and Resources
How to dispose of old software (software license compliance)
How to Request a Virtual Desktop Account
How to complete the APS Security Request Form

Home
Knowledgebase
How-Tos
Faculty and Staff How-Tos
How can I learn how to use Argos Reports?

How can I learn how to use Argos Reports?

Argos Report Viewer Training (video)
Argos Report Viewer Training (PDF)

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Updated on August 10, 2021

Learn More about Information Services

Information Services Overview

Info Services Staff Directory

Archive of readme.txt (the newsletter of Information Services)

Information Services Core Values

Elearn blog (documentation on using Brightspace/D2L)

Other Pellissippi State Resources

Pellissippi State homepage
Brightspace
myPellissippi

HelpDesk Hours

Typical Semester Hours (for Hardin Valley)
Monday-Thursday 7:00 a.m.-7:00 p.m.
Friday 7:00 a.m.-4:30 p.m.
Saturday – Closed
Sunday – Closed

Between Semesters
Monday-Thursday 7:00 a.m.-7:00 p.m.
Friday 7:00 a.m.-4:30 p.m.
Saturday & Sunday – Closed

Other Campus Hours are posted in the HelpDesk FAQ

Holiday Hours:
Please see College calendar for holiday closings.
Please note evening hours are reduced on days prior to holiday or closing.

Contact ETS

Phone: 865-694-6593

Contact Event Services

Email: events@pstcc.edu

Phone: 865-539-7073

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