Click below for browser-specific instructions:

• Internet Explorer
• Firefox
• Chrome
• Safari

Internet Explorer – Clearing Cache and Cookies

How to clear the cache and cookies in Internet Explorer 9, 10 and 11:

1. Select Tools (via the Gear Icon) > Safety > Delete browsing history…
   
2. Make sure to UN-check “Preserve Favorites website data” and check both “Temporary Internet Files” and “Cookies” then click the “Delete” button.
   
3. You will get a confirmation at the bottom of the window once it has successfully cleared your cache and cookies.
   

For additional information see: Windows Internet Explorer – Delete and manage cookies

Firefox (for Windows) – Clearing Cache and Cookies

How to clear the cache and cookies from Mozilla Firefox 4.0 or any newer version:

1. Click the Hamburger Menu at the top right (three stacked horizontal lines), click “History”, then click “Clear Recent History…”
2. Click on the drop down box to the right of “Time range to clear”: and select “Everything”. Then, click on “Details” and check both Cookies and Cache. Click the “Clear Now” button.
   

For additional information see: Mozilla – How to clear the Firefox cache

Chrome (for Windows) – Clearing Cache and Cookies

How to clear the cache and cookies in Google Chrome, version 19 and above:

1. Click on the settings icon (three stacked horizontal lines) that appears to the right of the address bar.
2. From the menu, select Tools > Clear browsing data…
   
3. Check “Empty the cache” and “Delete cookies and other site and plug-in data”. Select “the beginning of time” in the drop down box and click on the “Clear browsing data” button.

   

For additional information see: Google Chrome

Safari – Clearing Cache and Cookies

How to clear cache and cookies in Safari 8.0 or newer:

1. Click “Safari” in the upper left hand side of your screen. In the menu that appears, click “Preferences”.

   

2. In the window that appears, click the Privacy tab. Click the button “Remove All Website Data…”

   

3. Click “Remove Now” in the pop up window that appears.

   

For additional information see: Safari for Mac: Manage cookies and website data using Safari