Accessing the Voicemail System
On-campus: Press the message button on your Cisco phone or dial ext. 7500
Off-campus: Dial 865-539-7500 then:
- Press * when the Cisco Unity Connection answers
- Enter your Connection ID (your 4 digit phone extension) and press #
- Enter your password and press #
Voicemail Setup
On your Cisco phone, press the Messages button, and enter your default PIN followed by #, then follow the voice prompts. Your initial/default PIN is 112233.
Off-campus, call your access number (see above). Once the recording begins press *, it will ask for your ID number, which is your 4 digit extension number followed by #. Then it will ask you to enter your PIN followed by #. The voice mail system will ask you to record your name, greeting and to change your voicemail PIN.
Voicemail Shortcuts
As you navigate through the voice mail system these shortcuts may help:
Main Menu
Key(s) Action
1 Play new messages
2 Send a message
3 Review old messages
4 Change setup options
41 Change greetings
412 Turn on/off alternate greeting
421 Change message notification
423 Choose full or brief menus
44 Change transfer settings
5 Find messages
51 Find messages from a user
52 Find messages from all outside callers
53 Find messages from a specific outside caller