Mission Statement of NTS
The mission of Network and Technical Services (NTS) is to provide quality computer, network, and telephone services in a reasonable time to PSCC campuses, to facilitate student success, lifelong learning, teaching, and the business processes. As new technologies and opportunities emerge, NTS will exercise leadership to advance technology services.
To accomplish this mission NTS will:
- Provide the highest level of cost-effective technology support possible to students, faculty, and staff.
- Stay current with industry developments.
- Create resources to help promote the understanding and use of technology.
- Provide technical training opportunities for staff.
- Communicate changes and improvements in campus technology.
- Continually seek ideas and suggestions for improving the delivery of technical services.
- Propose and implement changes that will take advantage of the evolution of technology to provide a more productive environment.
There are four groups within NTS:
Information Technology Support
Information Technology Support (ITS) is the first level of support for information technology services for all students, faculty and staff at all campus and remote locations. ITS is responsible for the operation of computer help desk services, open computer labs, and database management of contract employee and student databases. ITS also provides end-user training on use of all college computing and network services.
The Computer HelpDesk team is the first point of contact for our student, faculty and staff for all questions or problems regarding Pellissippi State computer services, equipment, and software.
Please contact us at:
- At Blount County Campus: 865-981-5360, room BL174
- At Division Street Campus: 865-971-5233, room DV208
- At Hardin Valley Campus: 865-694-6537, room ER327
- At Strawberry Plains Campus: 865-225-2309, room ST2654
Network Support
The Network Support group provides voice, video and data network services. The voice services include automatic call distribution (ACD) services, four-digit dialing for campuses, and related reporting and accounting systems. The data network services include building a 10-gig campus backbone, support for over 2500 switched 10/100/1000 data ports, Metro E services for three site campuses, wireless access at all campus locations, network security services, and internet connectivity currently at 200Mbps.
Systems and Operations Support
Systems and Operations Support (SOS) is the NTS team responsible for Pellissippi State's primary computer systems and related infrastructure for academic and administrative use. At the moment, this involves establishing, monitoring and maintaining over 100 server systems and related storage subsystems.
Technical Support
Mission Statement:
The Technical Support Group (TSG) of the Network and Technical Services (NTS) organization provides computer hardware and software support for academic labs and offices, and administrative offices, in support of the College mission. The TSG is committed to providing courteous, efficient, responsive service to support the educational and institutional goals of the College. We place highest service commitment to those activities which support the educational experience of the students of the College and pledge consistent, expedient support for the administrative functions of the College. We work tirelessly with the Information Technology Service Center to provide seamless, customer focused, technically sound services to our customers. In addition we manage hardware replacement and inventory activities to provide accountability and maximum benefits for the hardware investment.
The central point of contact for Network and Technical Services is the Information Technology Support HelpDesk
