Navigate – Submitting Alerts and Completing Progress Reports

Frequently Asked Questions

What is Navigate?

Navigate is a Student Success Management System that links administrators, advisors, deans, faculty, other staff, and students in a Coordinated Care Network designed to help community colleges and universities proactively manage student retention and success.

How do I log into Navigate?

There are two options to log into Navigate.*

  1. Login directly into Navigate, https://pstcc.campus.eab.com.  If you choose this option you will be prompted to login using your Pellissippi State credentials
  2. Login through myPellissippi, https://lumprod.pstcc.edu, Choose the Employee Tab, under “Log Into Services” and “Other Online Services”, select EAB Navigate

You will be taken to the Professor Home screen with a list of your classes and students. (Those with staff and faculty roles, may be taken to the Staff Home first. If that’s the case, just click the triangle next to “Staff Home” and you will see the “Professor Home” link.)

*Note: In some places on the Pellissippi website, you may also see what is called “Navigate Student.” This is a separate tool that students use for a variety of purposes. You will NOT be able to use this link to log in to your professional Navigate page. 

What is an alert?

An Alert is a way to draw attention to a student for a variety of reasons. Yes, these are often for issues that a student is having inside or outside of the classroom, but you can also submit an Alert for positive behaviors that you have observed. Here are some example Alerts that you may see on a Progress Report.

  • Positive Alerts
    • Student has shown exceptional performance in this class.
    • Student has shown noticeable improvement in this class.
    • Student has exceptional attendance in this class.
  • Negative Alerts
    • Student has academic issue (attendance or grades).
  • Neutral Alerts
    • Student is in need of tutoring.
    • Student reported mental health issue.
    • Student reported community resource need.
    • Student reported technology need.

What is a Progress Report Campaign?

A Progress Report is a proactive request for faculty to submit Alerts on their students within a specific timeframe. Progress Reports will either focus on specific issues (e.g., attendance concerns) or attempt to be more comprehensive (e.g., including Alerts for academic issues and departmental referrals).

How do I complete a Progress Report Campaign?

  1. When a Progress Report is sent out, you will receive an e-mail asking you to complete the Progress Report for your sections.
Student Feedback Request: Dear Professor Penzkofer, Click the link below to complete the Progress report for your section(s). Click to Begin Entering Student Feeback. The link above expires on 4/1/2020. If you would like to provide feedback after the expiration above, please contact your administrator. If you have trouble with the above link, copy and paste this address into your browser: https://pstcc.campus.eab.com/e/6NGDSoJSfw
Email request to fill out a Progress Report.
  1. Click on the link: “Click to Begin Entering Student Feedback” to be taken to your respective Progress Report.
Progress Report example with student names and P numbers removed for privacy.
  1. For any student that you have a concern about, check “Yes” and select the appropriate Alert(s). You do not have to select “Yes” to submit a positive Alert. Note: You do not have to manually select “No” for students whom you do not plan on submitting any Alert for.
  2. If you have additional comments about the student’s issues, fill those out in the Comments field.
  3. When it is time to submit, you have two submission options:
    • Submit only marked students (but I’m not done): Use this option if you would like to only submit Alerts for the students you have selected. This is useful if you want to go ahead and submit Alerts for some students and wait until closer to the end of the Progress Report period to see how the rest of your students are doing.
    • Submit unmarked students as not At-Risk (I’m all done): Use this option if you have marked all the students you are concerned about and do not have any concerns about the unmarked students. All unmarked student will be automatically marked as not “At Risk”.

Video: How to fill out a Progress Report Campaign

What happens when I submit an Alert?

For positive Alerts, the student will receive a short, encouraging email letting them know you appreciate their hard work.

For concerns inside or outside of the classroom, the Alert will open a Case that is assigned to the most appropriate department or person to provide an intervention. In some Alerts, the student will also receive an automatic email notification that the Alert has been submitted and suggestions on what they should do next to help with the issue.

What types of Progress Reports will be sent out during the Fall 2021 semester?

Two Progress Reports will be sent out during the Fall 2021 semester, the Start Strong Progress Report and the Stay Strong Progress Report.

Start Strong Progress Report (8/31 – 9/7)

Purposes:

  • Identify students in your class(es) who are having issues with technology and/or not attending class.
  • Provide positive encouragement to students who are starting the semester strong.

Targeted Student Population: All Students

Available Alerts

  • Student has started the semester strong!
  • Student reported technology need. (Provide details.)
  • Student is having attendance issues.

Stay Strong Progress Report (9/21 – 9/28)

Purposes:

  • Identify students with academic and non-academic issues.
  • Provide positive encouragement to students who have shown exceptional performance, attendance, or noticeable improvement in the course.

Student Population: Target student population*

Targeted Student Population: Selected Students

Available Alerts

  • Positive Alerts
    • Student has shown exceptional performance in this class.
    • Student has shown noticeable improvement in this class.
    • Student has exceptional attendance in this class.
  • Negative Alerts
    • Student has academic issue (attendance or grades).
  • Neutral Alerts
    • Student is in need of tutoring.
    • Student reported mental health issue.
    • Student reported community resource need.
    • Student reported technology need.

*Note: For any student that is not included on your Progress Report, you can use Ad Hoc Alerts to submit concerns that you may have for them (See below).

What if I want to submit an Alert for a student outside of the timeframe of a Progress Report or for students who may not be included on your Progress Report? (Overview of Ad Hoc Alerts)

Progress Reports will only be available for 1 week each during the semester. If you are not currently being asked to complete a Progress Report but would like to submit an Alert on a student, you can use Ad Hoc Alerts. You can also use Ad Hoc Alerts to submit Alerts for students who may not be included on your Progress Report.

Follow the direction below to submit an Ad Hoc Alert for a student:

  1. Log into Navigate (Instructions on logging into Navigate).
  2. On your Professor homepage, scroll down to the box labeled “Students in My Classes.” To issue an Alert, select a student or students from this list by checking the box next to their name and then select Actions > Issue Alert.
Students in my classes
  1. Selecting Issue an Alert opens a small, separate window.
Issue Alert
  1. Alert Reason:  Select at least one reason for issuing this Alert.
  2. Association with Specific Course (Optional):  While optional, we strongly encourage you to select your course that the student is enrolled in.
    • If multiple students are selected, you will see Issuing Alert for X Students with a link to show a list of all the students. The other difference is there should be no course selection drop-down. 
  3. Additional Comments:  These comments will only be seen by the department and/or staff member who is assigned this Case.

How to make an Ad-hoc Alert

How to make an Ad Hoc Alert

How do I view Closed Case Comments in Navigate?

  1. Log into Navigate (Instructions on logging into Navigate).
  2. On your Professor homepage, scroll down to the box labeled “My Issued Alerts” as shown below.
  3. The Issued Alerts box allows faculty to see alerts they have issued in Navigate, including links to any associated Progress Reports or Cases.
  4. From the list in this box, find the Alert that you would like to see the comments for and click on the student’s name to access their profile.
  1. From the Student’s Profile page, Select the student’s History Tab, as shown below.
  1. In this History tab, you have access to recorded interactions and activities with this student. For faculty, these include your Cases (open and closed) and progress report alerts. 
  1. Expand All/Collapse All:  Click on the upside-down triangle ▽ to view the comments the staff member recorded for the Case.

NOTE: You have the ability to “Manage Case.” Please DO NOT reopen the Case. Also, you will not be able to see the comments for Cases that you have submitted in the past, only new, closed Cases moving forward. Only Academic Alerts comments will be viewable.  See the screenshot below.

VIDEO: How to view Closed Case Comments in Navigate